contact us
The Department of Water Supply has offices islandwide:
Hilo Office
345 Kekūanaōʻa Street, Suite 20
Mon-Fri: 7:45 a.m. - 4:30 p.m.
Phone: 808-961-8050
Fax: 808-961-8657
Hilo Baseyard
889 Leilani Street
Mon-Fri: 7:00 a.m. - 3:30 p.m.
Phone: 808-961-8790
Fax: 808-961-8668
Waimea Office / Baseyard
65-1234 Opelo Road
Mon - Fri: 7:15 a.m. - 3:15 p.m.
Phone: 808-887-3030
Fax: 808-887-3034
Kona Office / Baseyard
78-6717 Māmalahoa Highway
Mon - Fri: 7:15 a.m. - 3:15 p.m.
Phone: 808-322-0600
Fax: 808-322-0900
Kaʻū Baseyard / Office
95-6041 Māmalahoa Hwy
Mon - Fri: 6:30 a.m. - 3:00 p.m.
Phone: 808-929-9111
Fax: 808-939-8458
Call us
You can reach us 24/7 at one of the following numbers:
Water Emergencies
(808) 961-8790
24 hours a day, all districts. Broken mains, low water pressure, leaks.
Customer Service
Hilo: (808) 961-8060
Waimea: (808) 887-3030
Kona: (808) 322-0600
Kaʻū: (808) 929-9111
Start or stop water service, bill payments and billing questions.
Administration
(808) 961-8050
Manager-Chief Engineer, Deputy, Water Board, Complaints, Public Relations, Human Resources, Finance.
Engineering / Water Quality
(808) 961-8670
Water Quality Information & Complaints, Backflow Prevention
Engineering / Water Resources & Planning
(808) 961-8070, Option 3
Water Availability and Commitments.
Engineering / Construction & Inspection
Hilo: (808) 961-8070, Option 4 Kona: (808) 322-0700
