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Ka Wai A Kāne - Water, Our Most Precious Resource

The mission of the Department of Water Supply is to provide customers with an adequate and continuous supply of safe drinking water in a financially responsible manner.

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Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.

Emergency Water Shut-Off Notice for Kamuela View Estates, Waimea Jan. 3, 2025

By / January 2, 2025

January 2, 2025NEWS RELEASEFOR IMMEDIATE RELEASEEmergency Water Shut-Off Notice for Kamuela View Estates CustomersAFFECTED AREAS: ALL SERVICES ALONG MAHUA STREET,...

Hāwī, North Kohala Water Main Break

By / December 24, 2024

December 24, 20242:45 p.m.FOR IMMEDIATE RELEASE Hāwī, North Kohala Water Main Break AFFECTED AREA: PORTIONS OF LINCOLN AVENUE AND PORTIONS...

DWS apologizes for Nov. 27 Waimea shutoff

By / December 3, 2024

Water Supply Apologizes for Timing of Emergency Water Shutoff in WaimeaThe Department of Water Supply (DWS), County of Hawai‘i, sincerely...

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.