Pay Your Bill Online
Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.
Customer Service
We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.
Water Emergencies
(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.
Lead and Copper Rule Revision
DWS reminds customers to prepare for storms
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/ August 22, 2024
August 22, 2024NEWS RELEASEFOR IMMEDIATE RELEASEDepartment of Water Supply Reminds Customers to Prepare for Approaching Storms, Possible Service InterruptionsThe Department...
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DWS to inspect selected Hāmākua, North Hilo customers’ water service laterals
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/ August 19, 2024
August 12, 2024NEWS RELEASEFOR IMMEDIATE RELEASEDepartment of Water Supply to Inspect Selected Hāmākua, North Hilo Customers’ Water Service LateralsThe Department...
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Water Main Break – Ali’i Drive, North Kona
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/ August 14, 2024
August 14, 2024Time: 2:00 p.m.FOR IMMEDIATE RELEASEAFFECTED AREA: ALIʿI DRIVE BETWEEN HALE HĀLĀWAI PARK AND SUNSET PLAZA , NORTH KONA,...
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The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.