|About the Department of Water Supply|
The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i of which operates by rules and regulations as adopted by the Water Board. As a semi-autonomous agency, the Department operates and maintains its water systems with revenues generated wholly through water sales. The primary function of the Department is to provide safe domestic water service through its 23 water systems and 74 sources scattered throughout the island. The individual water systems are not interconnected except in the more densely populated districts of South Hilo and Kona.
The Department continually strives to provide dependable, high quality, potable water at a reasonable cost. With the enactment of the Safe Drinking Water Act, certain standards were set for all water purveyors. The Department has also concentrated efforts and directed resources towards providing uninterrupted water service.
Administer the affairs of the Department in accordance with the policies and regulations adopted by the Board and the provisions of the County Charter.
Administrative Services Branch
Serves as secretary to the Water Board of the County of Hawaii and provides administrative and secretarial services, supervision of Manager-Chief Engineer's office personnel, and support to the Manager-Chief Engineer. Provide secretarial and clerical services and support to the Deputy and the three division heads and their staff.
Contracts Services Branch
Serves as custodian of contracts; coordinates and processes contracts for construction, professional services, material, and equipment; provides related support to divisions
Public Relations Branch
Plans, develops, and conducts a comprehensive public information program that includes a variety of informational, educational, and interpretive activities, for the department; maintains effective working relationships with members of the media, community groups, and other individuals in the public and private sectors; and performs other related duties as required.
Human Resources Branch
Serves as custodian of records of control and personnel transactions: reviews and processes personnel actions; reviews and processes workers' compensation claims; drafts policies and procedures regarding personnel matters; provides support to the departmental safety committee.
Information Systems Branch
Maintains and operates the Department's Wide Area Network (WAN) including all equipment attached to the LAN; develops, maintains and operates the Department's Geographic Information System, keeping its data updated; provides support to the entire Department.Finance Division
The Finance Division provides three primary financial functions for the Department. They are accounting, customer service, and computer service. They are under the direction of the Finance Division Head-Waterworks Controller.
Division Head-Waterworks Controller-Rick Sumada
Customer Service Branch
This branch conducts the department's billing operations and its related functions which include customer sign-up, meter reading, collection and accounting for cash; preaudit of consumer accounts; maintain and update consumer records (water sales); maintain accounts receivable records and process billings (work orders); prepare revenue estimates; handle customer service complaints; perform credit investigations and follow up on delinquent accounts.
Management Accounting Branch
This branch maintains the general books of the water utility in accordance with the Uniform System of accounts for Class A and B Water Utilities as recommended by the National Association of Railroad and Utilities Commissioners and applicable laws and rules and regulations; prepare monthly and annual financial statistical reports on a timely basis; maintain fiscal control of storeroom and storage yards; prepare payrolls and related reports; develop and accumulate cost date; process requisitions for purchase of materials and supplies; prepare contract documents for and procure all waterworks materials and equipment by formal contracts; preaudit and process invoices for payments; prepare disbursement vouchers for all expenditures; review, revise and implement changes in management information system.
Computer Service Branch
This branch maintains and operates all data processing equipment in serving the functions of various other operating units in the Department; provide technical assistance in evaluating accounting systems for the purpose of converting from a manual operation to an automated computer system; plan and coordinate the installation of the information processing system.Operations Division
The Operation Division provides safe potable water to consumers 24 hours a day, including operations and maintenance of the water distribution systems, transmission mains, sources, reservoirs, pumps, treatment plants, communication and controls; coordinate work with Engineering and Finance Divisions. The Operations Division is directed by the Chief of Operations and has three sections. They are the Field Operations Section, Plant Operations Section and Maintenance Section.
Chief of Operations-Daryl K. Ikeda, P.E.
Field Operations Section
This section maintains, repairs water service meters, mains, service laterals, pipelines and appurtenances, fire hydrants, intakes and springs, road and reservoir sites and provide some customer service.
Plant Operations Section
This section installs, maintains and operates pump stations, treatment and chlorination plants, electrical, electronics and mechanical equipment, hydraulic and electrical controls of pumps, telemetering, reservoirs and pipelines. They operate and maintain Supervisory Control and Data Acquisition (SCADA) systems and the Department's two-way radio communication system and appurtenances.
This section investigates, inspects, maintains and repairs reservoirs, building structures, facilities and some mechanical and electrical shop equipment such as fire extinguishers. Support fire hydrant repairs.
Water Resources and Planning Branch