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Ka Wai A Kāne - Water, Our Most Precious Resource

The mission of the Department of Water Supply is to provide customers with an adequate and continuous supply of safe drinking water in a financially responsible manner.

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Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Notices Map

For emergencies, call (808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.

North Kohala Essential Use and Restriction notices CANCELLED

By / August 13, 2025

AFFECTED AREAS: HĀWĪ TO HALA‘ULA, INCLUDING PUAKEA BAY, KA‘AUHUHU HOMESTEADS, ‘ĀINAKEA VILLAGE SUBDIVISION, AND ALL CUSTOMERS ALONG AKONI PULE HIGHWAY,...

Water Preparedness for Public Safety Power Shutoffs

By / July 31, 2025

NEWS RELEASEFOR IMMEDIATE RELEASEAFFECTED AREAS:NORTH KONA – MĀKĀLEI TO KEAUHOUSOUTH KOHALA – KAWAIHAE HARBOR AND INDUSTRIAL AREA TO MAUNA LANI...

North Kona Water Conservation Notice CANCELLED

By / July 30, 2025

FOR IMMEDIATE RELEASEAFFECTED AREAS: MĀKĀLEI, KALAOA, KONA PALISADES, KEĀHOLE, PALAMANUI, KOHANAIKI, KAILUA-KONA, KALOKO, KALOKO MAUKA, HUALĀLAI, HONOKŌHAU, KEALAKEHE, KEAHUOLŪ, KEŌPŪ,...

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.